Privacy Policy

Privacy Policy General

Privacy

The following data protection information clarify you about the collection and processing of your data when using goUrban.

Communication via mail, e-mail, fax or telephone

We use remote communication means such as e-mail for business transaction and marketing purposes. Post, telephone or e-mail. We process stock data, address and contact data as well as contract data of customers, participants, interested parties and communication partners.

Processing is based on Art. 6 para. 1 lit. a, Art. 7 GDPR, Art. 6 para. 1 lit. f DSGVO in connection with legal requirements for advertising communications. The contact takes place only with the consent of the contact partners or within the scope of the legal permissions and the processed data are deleted as soon as they are not required and otherwise with opposition / revocation or elimination of the authorization basis or legal archiving obligations.

Shipping Service Provider: The newsletter is distributed via “MailChimp”, a mailing list platform of Rocket Science Group, LLC, 675 Ponce De Leon Ave # 5000, Atlanta, GA 30308, USA. The privacy policy of the shipping service provider can be viewed here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection standards (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active).

Newsletter

With the following information we inform you about the content of our newsletter as well as the registration, shipping and statistical evaluation process as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or a legal permission. Insofar as the contents of a newsletter are concretely described, they are authoritative for the consent of the users. Incidentally, our newsletters contain information about our products, offers, promotions and our company.

Shipping Service Provider: The newsletter is distributed via “MailChimp”, a mailing list platform of Rocket Science Group, LLC, 675 Ponce De Leon Ave # 5000, Atlanta, GA 30308, USA. The privacy policy of the shipping service provider can be viewed here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection standards (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active).

Insofar as we use a shipping service provider, the shipping service provider may, according to its own information, transmit these data in pseudonymous form, i. without assignment to a user, to optimize or improve their own services, e.g. for the technical optimization of the dispatch and the presentation of the newsletters or for statistical purposes, to determine from which countries the recipients come. However, the shipping service provider does not use the data of our newsletter recipients to write them down or to pass them on to third parties.

Credentials: To subscribe to the newsletter, it is sufficient to provide your e-mail address. Optionally, we ask you to give a name in the newsletter for personal address.

Measuring success – The newsletters contain a so-called “web beacon”, i. a pixel-sized file that is retrieved from the server when opening the newsletter from our server, or if we use a shipping service provider. This call will initially collect technical information, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on their specifications or audience and their reading habits, based on their locations (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters will be opened, when they will be opened and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our goal nor, if used, that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Privacy Policy Website

Privacy Policy

The following privacy policies will help you to collect and process your data when using the goUrban website.

Responsibility for data protection

The data protection authority responsible for data collection and data processing on this website is usually the following:

goUrban e-Mobility GmbH.

In addition to goUrban e-Mobility GmbH, our respective cooperation partners are also jointly responsible for data protection for some of the data processing operations described below. You can therefore also exercise some rights directly against the respective cooperation partner. You will find the appropriate information about this in the appropriate place of these Privacy Policy.

Data security

To protect the security of your data during transmission, we use the latest state-of-the-art encryption procedures on our website.

Data collection when contacting goUrban & registering for goUrban services

If you contact us by e-mail or contact form, we will process the information provided by you for the purpose of processing the inquiry as well as for possible connection questions. This will inform you with news about the goUrban app, so we need your e-mail address. After you have entered your information in the appropriate fields on our website, you will receive an e-mail from us, asking you to confirm your request for information. If you want to register for goUrban, we need further details from you about your personality and your driving license. We will inform you about this data collection separately when registering under the “Data Protection” section.

Data collection during the use of the goUrban-Website
Technically required data

When you access our website, information of a general nature is automatically recorded. This information (server LogFiles) includes, for example, the type of Web browser, the operating system used, the domain name of your Internet service provider, and so on. This is only information that does not allow you to draw conclusions about your person. This information is technically necessary to correctly deliver the content of Web pages requested by you and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the underlying technology.

Cookies

Like many other websites, we use “cookies”. Cookies are small text files that are transferred from a Web page server to your hard drive. This allows us to automatically obtain certain data such as IP address, used browser, operating system via your computer and your connection to the Internet. Cookies cannot be used to start programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our websites.In no case will the data processed by us be passed on to third parties or a link with personal data is made without your consent. Of course you can also view our website without cookies. Internet browsers are set to accept cookies on a regular basis. You can disable the use of cookies at any time using your browser’s settings. Please use the help functions of your Internet browser to find out how you can change these settings. Please note that certain features of our website may not work if you have disabled the use of cookies.

Analysis services

We would like to use the following Analysis Services to track your behavior on our website and to continuously improve our service. You may object to data processing as described in the following sections.

Note for registered users: Some of the following services allow you to identify yourself by storing your behavior (e.g., click behavior) along with features that make you aware of us (e.g., name, date of birth, IP address).

Analytical Service Google Analytics

This website uses Google Analytics (Google Inc.). Google Analytics uses “cookies”, text files that are stored on your computer and which allow you to analyze the use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. However, due to the activation of IP anonymization on these Web pages, your IP address will be abbreviated by Google within Member States of the European Union or in other States parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and abbreviated there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to create reports about website activity and to provide other services related to the website usage and the internet usage Services to the website operator. The IP address submitted by Google Analytics from your browser will not be merged with any other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website in full. You can also prevent Google from capturing the data generated by the cookie and your use of the website (including your IP address) with Google, as well as the processing of this data by using the following link available Download and install browser plug-in: Browser Add On zur Deaktivierung von Google Analytics.

In addition to or as an alternative to the browser add-on, you can stop tracking through Google Analytics on our pages by clicking this link. An opt-out cookie is installed on your device. This will prevent Google Analytics from capturing this site and the browser in the future as long as the cookie remains installed in your browser.

Transfer of your data to third parties

Your data will be passed on to third parties only to the extent permitted or prescribed by European Data protection law. This is the case if you have expressly agreed to the transfer of your data to one of our cooperation partners or if the transfer is necessary for the execution of the contract (e.g. towing service, vehicle service). Furthermore, data protection is permitted if the enforcement of regulations of other laws (e.g. criminal law regulations) demand the transfer of data and does not preclude this transfer from the data protection legal point of view. You can count on goUrban – for example, in the case of an inquiry by an investigating authority – to check any transfer request in advance for data protection by the goUrban data protection officer.

Your rights against goUrban

We would like to briefly inform you about the data protection rights which you can exercise against goUrban:

Right of information/Right of rectification

You have the right to obtain information on the personal data stored by us at any time. Please send us an e-mail to dataprivacy@gourban.rocks. goUrban may only process relevant data on your person. If you determine for example, that by exercising your right of information, a date about you is incorrect or has become incorrect, we are in principle obligated to correct it immediately.

Right of deletion/Closure right

goUrban processes your data only for the purposes stated in this Privacy policy. First of all we need this data only as long as you use our service. At the end of this period, we may, however, be required by law to keep your data for a certain period of time. However, since we do not need your data at this time for purposes mentioned in the Privacy policy, we shall block them. Even during the use of the goUrban service, you may request for deletion of your data from us. However, a deletion is only possible with such data, which we do not need for the settlement of the contractual relationship with you or for legally specified archiving purposes or for purposes of proof.

Right of objection

In so far as you are entitled to a legal right of objection in respect of the data processing described in these data protection instructions, we will point out to you at the appropriate place. You also have the opportunity to exercise your objection comfortably at the appropriate places.

Contact the goUrban Data Protection officer

You can contact the goUrban data protection officer directly via the following e-mail address: dataprivacy @ goUrban. Rocks

Modification of data protection policies

We reserve the right to occasionally adapt parts of this privacy policy that are not in need of consent, so that you always comply with the current legal requirements or to implement changes to our services in the privacy policy, e.g. in the Introduction of new services. The new privacy policy will apply to your re-visit. If your prior consent is required for a change of our services or for the introduction of a new service, we will inform you accordingly in good time and ask for your consent.

Extraordinary dispute resolution

goUrban e-Mobility GmbH does not participate in dispute resolution proceedings against consumer complaints authorities.

Privacy Policy App

These privacy policies are intended for registration via the goUrban app.

The following privacy policies clarify the collection and processing of your data when using goUrban.

These privacy policies are included in the section “Required app permissions”, “Data collection during use of the goUrban app & the goUrban website” and “Contact for purposes of information and customer inquiry”. By confirming this privacy policy you consent to the data processing.

RESPONSIBILITY FOR DATA PROTECTION

The data protection authority responsible for data collection and data processing on this website is ussually the

goUrban e-Mobility GmbH
Schubertring 4/7
1010 Wien,

In addition to goUrban e-Mobility Ltd, our respective cooperation partners are also jointly responsible for data protection for some of the data processing operations described below. You can therefore also exercise some rights directly against the respective cooperation partner. You will find the appropriate information about this in the appropriate place of these privacy policies.

DATA SECURITY

In order to protect the security of your data during transmission, we use the latest state-of-the-art encryption procedures on our website and when using the app.

REQUIRED APP PERMISSIONS

We need the following authorizations for you to use the goUrban service.

All data to which we have access within the scope of the authorizations is used exclusively for the aforementioned purposes. We do not collect any data that we do not really need for these purposes.

CAMERA

Access to your camera is required to verify your driving license and identity. We are legally obliged to do this. For further information on the identity and driving license examination, please refer to the section “Data collection during registration for goUrban“.

LOCATION

We need information about your location to be able to use OpenStreetMap to show you whether there is a bike near you and how you can get to it.

In addition to accessing your location, we collect your bike reservation requests, start, park and end points of your journey route. There is no record of your route.

We collect the aforementioned data in order to be able to make a correct and transparent statement. In addition, in the event of an accident or other damage (e.g. damage and dirt of the bike), we can prove that you have driven the bike.

The data also allow us to adapt our service to your needs (e.g. placing bikes near your reservation requests).

You can only end the journey with your goUrban bike within the business area.

By agreeing to this privacy policy, you consent to us using your location data beyond the aforementioned necessary purposes to send you personalized goUrban promotions. Further information on the promotions can be found in the section “Contact us for information and customer survey”.

Data collection during registration at goUrban

As part of the registration process, we will ask you for the following data categories: First name, surname, e-mail address, address and mobile number.

We generally use this data exclusively for the following purposes:

  • Contract processing with you
  • Sending information about offers from goUrban. More information can be found in the section “Contact for purposes of information and customer inquiry”.
  • Contact you for the purpose of carrying out customer surveys and quality assurance interviews. More information can be found in the section “Contact for purposes of information and customer inquiry”.
IDENTITY AND DRIVING LICENSE EXAMINATION

We are legally obligated to verify your identity and your driving license. This is done before you complete your registration. Our app uses a photo-based process. In this procedure you will be asked to photograph your driver’s license. In addition, we ask you to take a selfie of yourself so we can determine if the documents shown are yours.

The data is processed by Comodule OU.

CHECKING YOUR E-MAIL ADDRESS

After you have finished your registration, you will receive an e-mail from the e-mail address provided by you. This email contains a link, which you must click. Only then will your goUrban account be activated. With your confirmation, we want to make sure that the e-mail address you provide is also correct.

CONTACT US FOR INFORMATION AND CUSTOMER SURVEY PURPOSES

In order to provide you with information and offers tailored to your needs, we use the data for your individual usage profile according to the section “Data collection during the use of the goUrban app” as well as data location according to the section “Required app permissions “. You may object to the use of the data at any time in the future via support@gourban.at or by mail to goUrban e-Mobility GmbH, Schubertring 4/7, 1010 Vienna.

PUSH-MESSAGES

Push messages allow us to inform you as soon as possible about the status of your booking (eg The scooter is outside our business area, or you have forgotten to terminate your booking), the service level of goUrban (eg disturbances, impairments) Offers. If you want to do without this exclusive information, you can disable our push messages at any time in your smartphone settings (Home Screen -> Settings -> Notifications). Please note however, that we send some goUrban offers exclusively via push messages.

E-MAIL

We hereby inform you that we will use your name as well as your e-mail address to send you information about exclusive goUrban offers at regular intervals. These are, for example, to make offers on discounted trips. If you are not interested in the offers and benefits of our information mails, you can unsubscribe at any time from our information service. If you have agreed to receive our newsletter separately, you you will not receive a newsletter from us in this case either.

TELEPHONE CONTACT

You agree that goUrban will also contact you by telephone to inform you about current goUrban offers or to be able to conduct a customer survey.

A telephone contact is also made in order to be able to solve problems (eg impossibility of logging in and logging out) that can be solved in the course of individual rental transactions quickly and individually..

TRANSFER OF YOUR DATA TO THIRD PARTIES

Your data will only be passed on to third parties, as long as this is permitted or required by European data protection law. You can rely on goUrban – eg in the case of the inquiry of an investigative authority – to check each request for further data protection by the goUrban data protection officer beforehand.

YOUR RIGHT AGAINST goUrban

We would like to briefly inform you about the data protection rights which you can exercise against goUrban:

RIGHT OF INFORMATON / RIGHT OF RECTIFICATION

You have the right to obtain information about the personal data stored by us at any time. Please send us an e-mail to datenschutz@gourban.at. goUrban is only allowed to process true data about yourself. If you determine, for example by exercising your right of information, that a date about you is incorrect or has become incorrect, we are in principle obligated to correct it immediately.

RIGHT OF DELETION / CLOSURE RIGHT

goUrban processes your data only for the purposes stated in this Privacy policy. First of all we need this data only as long as you use our service. At the end of this period, we may, however, be required by law to keep your data for a certain period of time. However, since we do not need your data at this time for purposes mentioned in the Privacy policy, we shall block them. Even during the use of the goUrban service, you may request for deletion of your data from us. However, a deletion is only possible with such data, which we do not need for the settlement of the contractual relationship with you or for legally specified archiving purposes or for purposes of proof.

RIGHT OF OBJECTION

In so far as you are entitled to a legal right of objection in respect of the data processing described in these data protection instructions, we will point out to you at the appropriate place. You also have the opportunity to exercise your objection comfortably at the appropriate places.

CONTACT THE goUrban DATA PROTECTION OFFICER

You can contact the goUrban data protection officer directly via the following e-mail address: dataprivacy @ goUrban. Rocks

MODIFICATION OF DATA PROTECTION POLICIES

We reserve the right to occasionally adapt parts of this privacy policy that are not in need of consent, so that you always comply with the current legal requirements or to implement changes to our services in the privacy policy, e.g. in the Introduction of new services. The new privacy policy will apply to your re-visit. If your prior consent is required for a change of our services or for the introduction of a new service, we will inform you accordingly in good time and ask for your consent.